3598199 - Error:"500 internal server error" when trying to download distributed document in SAP SuccessFactors Incentive Management

• In SAP SuccessFactors Incentive Management, a new document was created and distributed to a payee.
• However, when tracking the document distribution, the user is unable to download the document.
• The API call fails with "500 Internal server error" when attempting to download the document under distribution tracking.

SAP SuccessFactors Sales Performance Management

• • Incentive Management

SuccessFactors, Incentive Management, document distribution, unable to download, API error, future payee, active payee. , KBA , CEC-SAL-COM-PLC , Plan Communicator , CEC-SAL-COM , SuccessFactors Incentive Management , Problem