3598247 - Error "Failed to call SAP Analytics Cloud Agent" when checking the datasource configuration in SAP Analytics Cloud (SAC) *** Collective KBA ***

• When clicking the Check Configuration button (System > Administration > Data Source Configuration", you may get one of the following errors:
  • "Failed to call SAP Analytics Cloud Agent. Please contact your administrator to ensure that SAP Analytics Cloud Agent is running, configured correctly, and is reachable from the SAP Cloud Platform Cloud Connector"
  • Failed to call SAP Analytics Cloud agent and refer to the system monitor trace for details.  Please contact your administrator to ensure that SAP Analytics Cloud agent is running, configured correctly and is reachable from the SAP Cloud Platform Cloud Connector.
  • "Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, is configured correctly, and is reachable from the SAP Cloud Platform Cloud Connector. HTTP Status: 403; PATH: /deplymentInfo"
  • "Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running, is configured correctly, and is reachable from the SAP Cloud Platform Cloud Connector. HTTP Status: 401; PATH: /deplymentInfo" 
  • "Please verify your configuration settings to ensure all entered values are correct. If verified, please contact SAP Support regarding the configuration issue."
• You may also observe the following error from either system trace monitor or Chrome Network trace (HAR file) 
  • "Please verify SAP Cloud Platform Cloud Connector connection status; and check the Cloud Connector logs to see if the network firewall is blocking external access. If connected, please contact SAP Support regarding backend connectivity issue. HTTP Status: 503, Action: Check version"

• SAP Analytics Cloud, Enterprise Edition
• SAP Analytics Cloud agent (SAC Agent)
• SAP Cloud Platform Cloud Connector (SCC)

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