3598269 - Unable to close E-Verify cases without case number - Onboarding

When trying to cancel E-Verify cases which have no case number in Create E-Verify Cases page, a pop-up shows that cancellation is succeeded but the case is still open.

SAP SuccessFactors Onboarding

1. Go to Manage Data > E-Verify Data
2. Search with employee's user id > find an open E-Verify case in status e.g. "CREATE & SUBMIT" without case number
3. Go to Create E-Verify Case > search the employee's name
4. Open the E-Verify case > only "Cancel E-Verify Process" button is available and no "Resolve Case" button
5. Click on "Cancel E-Verify Process" > see pop-up message that cancellation is successful
6. However, the E-Verify case is still open

Compliance Process Status is "Compliance process completed" which prevents the E-Verify cancellation status from being updated.

• (For SAP Support only) Backend log: [CancelEVerifyProcessImpl] EVerify ComplianceProcess {} is already completed(*ComplianceProcessId*)

1. Go to Manage Data > Compliance Process > search for user id / relative compliance process id
2. Select Take Action > Make Correction
3. Set the Compliance Process Status to "Compliance process started" > save
4. Go to Create E-Verify Case and cancel the E-Verify case again

Please note, once the latest E-Very is cancelled, the Compliance Process Status will become cancelled.

*In case see error "activityID is required" in Step 3:

• For customer: kindly create a support ticket to request for a script with this KBA attached
• For SAP Support: kindly check details in internal memo

SAP SuccessFactors, Onboarding, E-Verify, Duplicate Cases, Compliance Process Status, Cancel E-Verify Process, Resolve Case, CREATE & SUBMIT, CLOSED , KBA , LOD-SF-OBX-EVF , Everify , Problem