3598304 - An Owner Value Gets Reset After Account is Entered, While Creating the New Opportunity

While creating new opportunity the manually added owner is re-determine when assign an account.

SAP Sales Cloud and SAP Service Cloud Version 2.

SAP Sales Cloud Version 2.

SAP Service Cloud Version 2.

1. Go to the Navigation Menu and select the Guided Selling entity.
2. Click on + button to create New Opportunity.
3. In the New Opportunity screen, you will see Owner as LMN (where LMN represent Owner Name) is determine as logon user based on party schema determination of opportunity.
4. Now manually change the owner from LMN to LMN1 (where LMN1 represent another owner value).
5. Click on Account field's value help and assign account as PQR (where PQR represents an account name).
6. You will see owner is re-determine again from LMN1 to LMN.

Externally or manually changed parties, contacts, etc. are re-determined when the main party for example an account in sales transactions is changed. This is because a change of the main party shall ensure that the changed transaction gets the same parties, etc. as when creating a new transaction with the same main party.

This is an expected system behavior.

PAPR Support | Docs

New Opportunity, Owner, Account value, Re-determine, Guided Selling , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-PAP , Party Processing for SAP Sales/Service Cloud , Problem