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SAP Knowledge Base Article - PreviewSymptom
- Tracked short links in SMS campaigns do not contain specific domain names.
- The shortened URL provided by the system is not recognizable to clients, leading to suspicion of potential fraudulent links.
- A request has been made to replace the shortened URL with a more recognizable domain to build trust and improve engagement.
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Environment
SAP Emarsys Customer Engagement
Product
SAP Emarsys 1.0
Keywords
SMS, link tracking, shortened URL, recognizable domain, customized domain, tracked link , KBA , CEC-EMA-SMS , SMS , How To
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