SAP Knowledge Base Article - Public

3598418 - Error Deleting Product in SAP CPQ Due to Non-Existent Template Reference

Symptom

  • Unable to delete some products in CPQ. Error: "This product cannot be deleted because the following templates are using this product: <template name>."
  • The error references a template which cannot be found anywhere under Setup.

Environment

SAP Sales Cloud CPQ

Reproducing the Issue

  1. Navigate to the Setup page
  2. Go to Products catalog
  3. Select Products
  4. Search for the product
  5. Click on the 3 dots and attempt to delete the product.

Resolution

Please also check the 'Deployment Templates' tab under the Deploy/Send section for the template, as it might contain the products you're trying to delete.

See Also

Keywords

product deletion, SAP CPQ, error message, non-existent template, deployment template, product catalog, setup page, send/deploy , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions