SAP Knowledge Base Article - Public

3598436 - Error: "The data could not be loaded" while Searching Document in Document Center - Onboarding 1.0

Symptom

The error message "The data could not be loaded" is displayed when trying to search candidate's documents in the Document Center in Onboarding 1.0.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Go to Onboarding 1.0.
  2. Navigate to Document Center.
  3. Attempt to search for a document.
  4. The error message "The data could not be loaded" is displayed.

Cause

"Use user’s corp. structure" is enabled under Document Center Permission.

Resolution

  1. Go to Onboarding 1.0.
  2. Navigate to Security.
  3. Find the relevant Document Center permission role.
  4. Click Assign Group.
  5. Diable "Use user’s corp. structure" and save.

Keywords

Onboarding 1.0, Document Center, Search documents, Data could not be loaded, Documents, Document Center permission , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem

Product

SAP SuccessFactors Onboarding all versions