SAP Knowledge Base Article - Public

3598503 - Key Test User Not Showing Results As Expected.

Symptom

When logged in with key test user, under "My" query like My accounts, my opportunities the data is showing incorrect.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Login to C4C with key test user credentials.
  2. Go to the customer Work center.
  3. Go to the Accounts.
  4. Under My account query 0 results.

Cause

As the roles, access and everything has not copied correctly to the Key test user from the actual Business User. 

Resolution

Create a new key test user and copy all the rights from the actual business user correctly.

Keywords

Key Test User, Business User, Accounts, My Accounts. , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer core applications all versions