SAP Knowledge Base Article - Public

3598515 - "Notification for incomplete documents" are sent to admin user who launched the performance forms

Symptom

Admin user who launches the performance forms is receiving email notifications titled "Notification for incomplete documents".

Environment

SAP SuccessFactors HCM

Cause

"Step Due Notification for HR Representative" option is enabled in the system.

When this notification is enabled notifications will be triggered (according to this KBA) when:

  • A Time Off Request was created for the step user so that the user is recognized as on leave in the system.
  • The start date of the Time Off Request is earlier than or equal to the date when the Step Due Notification is set to be sent.
  • Also, the end date of the Time Off Request is later than or equal to step due date.

Resolution

Notifications can be disabled in Admin center > Performance Management > Email Notification Templates.

It is possible to customize the notifications for templates as explained in this guide: Customizing Email Notification Settings for Form Templates | SAP Help Portal.

See Also

Customer Services & Support Knowledge - Step Due Notification for HR Representative | HCSM

Customizing Email Notification Settings for Form Templates | SAP Help Portal

Email Notifications | SAP Help Portal

Keywords

SuccessFactors, SF, PM, notification, email, Email Notification Templates, Step Due Notification for HR Representative, form notification, incomplete document, customize , KBA , LOD-SF-PM-EML , Emails and Notifications , How To

Product

SAP SuccessFactors HCM Core 2411 ; SAP SuccessFactors Performance & Goals all versions