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SAP Knowledge Base Article - PublicSymptom
Admin user who launches the performance forms is receiving email notifications titled "Notification for incomplete documents".
Environment
SAP SuccessFactors HCM
Cause
"Step Due Notification for HR Representative" option is enabled in the system.
When this notification is enabled notifications will be triggered (according to this KBA) when:
- A Time Off Request was created for the step user so that the user is recognized as on leave in the system.
- The start date of the Time Off Request is earlier than or equal to the date when the Step Due Notification is set to be sent.
- Also, the end date of the Time Off Request is later than or equal to step due date.
Resolution
Notifications can be disabled in Admin center > Performance Management > Email Notification Templates.
It is possible to customize the notifications for templates as explained in this guide: Customizing Email Notification Settings for Form Templates | SAP Help Portal.
See Also
Customer Services & Support Knowledge - Step Due Notification for HR Representative | HCSM
Customizing Email Notification Settings for Form Templates | SAP Help Portal
Keywords
SuccessFactors, SF, PM, notification, email, Email Notification Templates, Step Due Notification for HR Representative, form notification, incomplete document, customize , KBA , LOD-SF-PM-EML , Emails and Notifications , How To
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