Symptom
When candidate logs into External Carrer site with new candidate experience enabled, the profile icon is missing
This should contain dropdown menu including - My Applications, Manage Account, My Profile, and Sign Out
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to External Career Site with New Candidate experience enabled>>Login as Candidate
- Observe that there is no Profile icon which should include the dropdown options for navigation such as - My Applications, Manage Account, My Profile, and Sign Out
Cause
This happens when a Paid Partner Sales Demo is integrated with a non-Paid Partner RMK instance, which is not supported.
Resolution
The integration between a Paid Partner Sales Demo with a non-Paid Partner RMK instance is not supported.
Keywords
CX, new, candidate, experience, no Profile icon, My Applications, Manage Account, My Profile, Sign Out , External candidate, Logged in , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem