SAP Knowledge Base Article - Public

3598631 - New candidate experience Career site is missing the profile icon which contains options - My Applications, Manage Account, My Profile, and Sign Out - Recruiting Management

Symptom

When candidate logs into External Carrer site with new candidate experience enabled, the profile icon is missing

This should contain dropdown menu including - My Applications, Manage Account, My Profile, and Sign Out 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to External Career Site with New Candidate experience enabled>>Login as Candidate
  2. Observe that there is no Profile icon which should include the dropdown options for navigation such as - My Applications, Manage Account, My Profile, and Sign Out 

Cause

This happens when a Paid Partner Sales Demo is integrated with a non-Paid Partner RMK instance, which is not supported.

Resolution

The integration between a Paid Partner Sales Demo with a non-Paid Partner RMK instance is not supported.

Keywords

CX, new, candidate, experience, no Profile icon, My Applications, Manage Account, My Profile, Sign Out , External candidate, Logged in , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions