SAP Knowledge Base Article - Public

3598721 - Pending workflow notification for an inactive user are still being sent

Symptom

The workflow approver continues to receive email notifications from the workflow system despite the user-who the workflow is for, is already inactive. 

Environment

SAP SuccessFactors HCM Suite

Cause

The email notification is triggered by the scheduled job 'Workflow Action Reminder'. This job does not check whether the subject user is active or not. Instead, its main function is to scan all pending and sent back workflows. It then checks if a reminder is configured for these workflows. If the conditions are met, an email will be sent to the current approver.

Resolution

This is not an issue, this is the current system behavior. 

Keywords

Email Notification, Probation End Date, Terminated Employee, Workflow Action Reminder, MDF Alerts, Workflow, Workflow and Alerts, Alerts, INC12285269 , KBA , LOD-SF-MDF-ALR , MDF Alerts , Problem

Product

SAP SuccessFactors HCM Suite all versions