SAP Knowledge Base Article - Public

3598742 - User's First Name is duplicated in Search and User Profile

Symptom

  • User's first name appears twice on the employee profile and in the search bar.
  • This occurs even though the user has only entered their first and last name.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM

Reproducing the Issue

  1. Log into instance
  2. Search user via Global Header Search
  3. The first name appears duplicated on the employee profile and in the search bar.

Cause

On the user data file (UDF) there was a period after the users first name on the First name column.

Resolution

  1. Check the User Data File (UDF) to ensure the name of the affected user is correct.
  2. If there is an extra period after the first name of the affected user, remove and edit the first name without the period then reimport the UDF via Employee Import.

See Also

3143671 - Wrong Name Displayed in the Search - SAP SuccessFactors

Keywords

SAP SuccessFactors, User Data File, UDF, Employee Import, Duplicated Name, Profile Name, Search Bar. , KBA , LOD-SF-PLT-UIM , Employee Import Issues , Problem

Product

SAP SuccessFactors Platform all versions

Attachments

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