SAP Knowledge Base Article - Public

3598750 - Misalignment and Distortion of Employee Avatar in Org Chart Download

Symptom

  • In the SAP SuccessFactors Platform, when downloading the Organization Chart, the employee avatar is observed to be shifted to the left.
  • The circular photo placeholder where the avatar is typically displayed appears irregular and distorted.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Log into the instance
  2. Navigate to the Org Chart section.
  3. Click on the Export button.
  4. In the download options, select all four options:
    Include company logo
    Include current date
    Hide avatars
    Hide names

  5. Click on Export.
  6. Open the generated Org Chart file.
  7. See the misalignment

Cause

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates.

See Also

Keywords

Org Chart, Download, Avatar, Misalignment, Distortion, Export, Employee Avatar, Circular Photo Placeholder. , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Bug Filed

Product

SAP SuccessFactors Platform all versions