SAP Knowledge Base Article - Preview

3598753 - Interaction Log Not Displayed After Accepting Call via CTI

Symptom

  • A business user reported that the Interaction Log was not visible after accepting an incoming call via Computer Telephony Integration (CTI).
  • The absence of the Interaction Log on the UI prevents the capture of key details from the call conversation with the customer. 


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Keywords

Interaction Log, Sinch, Call, Not Visible, CTI Interaction Log missing, CTI incoming call, interaction log not visible, SAP Service Cloud V2, SAP Sales Cloud V2, working as designed, CTI call log issue  , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem

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