3598871 - Error in DRTM Custom Background Information Purge: No Country-Based Data Retention Configured - 1H 2025

With new release update SFEDU-19203 New Purge Request Type: DRTM Custom Background Information Purge | SAP Help Portal, an error message is encountered: "There is no country-based data retention configured for the selected purge criteria".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Employee Profile: Background Element
• SAP SuccessFactors Employee Profile: Custom Background Information Purge

1. Navigate to Data Retention Management.

2. Create a new purge request - DRTM Custom Background Information Purge.

3. Select a sample user.

4. Select a background element.

5. Set the Approver.

6. Launch the purge request immediately.

7. Approve the purge request through Purge Request Monitor (by proxying as approver).

8. An error message is encountered in the exported file.

Configuration issue.

Please set the background element id for purgeObjectType when setting country-based data retention as shown below:

New Purge Request Type: DRTM Custom Background Information Purge | SAP Help Portal

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