SAP Knowledge Base Article - Public

3598871 - Error in DRTM Custom Background Information Purge: No Country-Based Data Retention Configured - 1H 2025

Symptom

With new release update SFEDU-19203 New Purge Request Type: DRTM Custom Background Information Purge | SAP Help Portal, an error message is encountered: "There is no country-based data retention configured for the selected purge criteria".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Profile: Background Element
  • SAP SuccessFactors Employee Profile: Custom Background Information Purge

Reproducing the Issue

1. Navigate to Data Retention Management.

2. Create a new purge request - DRTM Custom Background Information Purge.

3. Select a sample user.

4. Select a background element.

5. Set the Approver.

6. Launch the purge request immediately.

7. Approve the purge request through Purge Request Monitor (by proxying as approver).

     

8. An error message is encountered in the exported file.

Cause

Configuration issue.

Resolution

Please set the background element id for purgeObjectType when setting country-based data retention as shown below:

 

See Also

New Purge Request Type: DRTM Custom Background Information Purge | SAP Help Portal

Keywords

DRTM, Custom Background Information Purge, SAP SuccessFactors, HCM Core 2505, Purge Request, Error, Country-Based Data Retention, SFEDU-19203, 1H 2025, KI2505, b2505, background element , KBA , LOD-SF-EP-BGD , Background Elements , LOD-SF-EP , People Profile , Problem

Product

SAP SuccessFactors HCM Suite 2505

Attachments

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