Symptom
With new release update SFEDU-19203 New Purge Request Type: DRTM Custom Background Information Purge | SAP Help Portal, an error message is encountered: "There is no country-based data retention configured for the selected purge criteria".
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Profile: Background Element
- SAP SuccessFactors Employee Profile: Custom Background Information Purge
Reproducing the Issue
1. Navigate to Data Retention Management.
2. Create a new purge request - DRTM Custom Background Information Purge.
3. Select a sample user.
4. Select a background element.
5. Set the Approver.
6. Launch the purge request immediately.
7. Approve the purge request through Purge Request Monitor (by proxying as approver).
8. An error message is encountered in the exported file.
Cause
Configuration issue.
Resolution
Please set the background element id for purgeObjectType when setting country-based data retention as shown below:
See Also
Keywords
DRTM, Custom Background Information Purge, SAP SuccessFactors, HCM Core 2505, Purge Request, Error, Country-Based Data Retention, SFEDU-19203, 1H 2025, KI2505, b2505, background element , KBA , LOD-SF-EP-BGD , Background Elements , LOD-SF-EP , People Profile , Problem
Product
Attachments
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