SAP Knowledge Base Article - Public

3598977 - Second Level Payment Approval - Unavailability of 'Reject' Option

Symptom

After implementing a payment approval workflow that involves multiple steps of approval, the 'Reject' option is unavailable for the second approver in the "Approve Bank Payments" app once a payment batch reaches them.

Environment

SAP S/4HANA Cloud Public Edition

Cause

It is the standard behavior that the 'Reject' button is not available for the second step and higher-level approvers.
The first approver has already approved some payments in the payment batch and expects them to be either finally approved or returned for further modifications. 

Resolution

When a payment document reaches the second approver, the only options available are to 'Approve' or 'Return' to the first approver.

If modifications are needed, the payment batch should be returned to the first approver.
The first approver can then modify the payment batch and pass it again for next approval, or reject the payment batch.

Keywords

Payment Approval, Second Approver, Reject, Approve, Return, Payment Batch, Business Communication Management, Approve Bank Payments , KBA , FI-FIO-AP-2CL , Fiori UI for Accounts Payable (Public Cloud) , FIN-FSCM-BNK-2CL , Direct Bank Communication (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions