3599165 - Compensation Insights Generated Data query

Generate Insights Error: Unable to retrieve insights

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Employee Central
• SAP SuccessFactors Employee Profile

• Go to test user
• Scroll to compensation insights
• Generate insights
• Accept
• Error: Unable to retrieve insights
• Your request couldn’t be processed due to an error. Please contact your system administrator for assistance.

Note: Following the 1H 2025 Preview upgrade to DC68SD Compensation Insights are no longer generating. We have validated this against multiple tenants and compared to landscapes with the same configuration running on 2H 2024 and the issue is new/unique following the upgrade. This also occurs in both PP3 and PPX. 

• This is considered as a defect in 2411 release
• In 2505, certain missing field value validation was introduced and the insights were not generated, so a patch has been created to add a new Feature toggle and it is disabled by default. The behaviour is that the insights are generated with missing fields without the validation(for null fields) 

• Product Engineering Team has confirmed that this issue is being fixed via a patch (PTCH-46502)
• Plan Fix Date: 2505p2 (29-Apr-25 Preview) 
• Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

 Workaround:

•  You can run "Initialize job entry date and position entry date in Job Info" job, enable jobEntryDate field in BCUI.

• For any EC Standard field creation please refer to Guide: 

• Guide: Data Model Field Information for Employee Central - Chapter: Job Information (hris-element-id: jobInfo)

More information on the jobEntryDate field configuration can be found in the help portal here: jobEntryDate

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide - Chapter: Generating Compensation Insights | SAP Help Portal 

• 3481281 - Unable to generate Compensation Insights due to Invalid Property names
• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

PTCH-46502, joule, Compensation Insights, Incident, INC12459590, INC12459590, Unable to retrieve insights, Your request couldn’t be processed due to an error. Please contact your system administrator for assistance, OData API Data Dictionary or entity metadata  , KBA , LOD-SF-EC-CMP-GAI , Compensation Insights , Problem