3599210 - The Tax Country is Different Between the Sales Order and the Invoice Request for Items

The Tax Country on the Invoice Request ABC is different from the Tax Country entered for the Sales Order Items. Due to this reason, when trying to Invoice the Request, errors like the following might occur:

"Item XX: Company DEF not registered in country XYZ; define relevant tax number"

(Where 'ABC' stands for the Invoice Request ID, 'XX' for the item line, 'DEF' for the Company ID and 'XYZ' for the Tax Country).

SAP Business ByDesign

1. Navigate to the Customer Invoicing workcenter. 
2. Go to the Invoice Requests view. 
3. Search for the ID ABC. 
4. Click on Edit.
5. Click on Save As Invoice.

The error message is triggered since the relevant Company is not registered to the Tax Country from the Invoice Request. It should not occur since the specified country should not have anything to do with the sale process.

The issue occurs because the Tax Country for the Sales Order line item XX was wrongly stored in the backend as XYZ on the Sales Order creation. 

By performing a dummy change on the Sales Order Item (for example, changing the Tax Date and hitting Enter) you can see that the Tax Country appears as XYZ and not the Country that was selected manually.

As the Tax Country is actually XYZ for the Sales Document, this value will be passed all the way to the Invoice Request, causing inconsistencies.

In order to correct the issue, the Tax Country can be removed from the Sales Order items and then added again with the correct region. Then, the Tax country will be redetermined and automatically passed to the Invoice Request (In case it is a Sales Order Invoice Request). 

For different types of Invoice Request, the reference document must be reversed and then created again, pulling the newly added values from the Sales Order after the changes.

Tax Country, wrong, Sales Order, different, discrepancy, Invoice Request, item tax, document numbering rule missing, byd. , KBA , SRD-CRM-INV , Customer Invoicing , Problem