3599326 - Delay in HRIS Sync when performing changes via Quick Action - Employee Central

When changes that trigger synchronization from Employee Central to Employee Profile fields are made via Quick Action, it has been observed that the sync does not happen on-the-fly.

• SAP SuccessFactors Employee Central
• SAP SuccessFactors Employee Profile

1. Navigate to Employee Profile;
2. Click on Take Action > Select a Quick Action Template;
3. Perform the required changes that trigger a synchronization between Employee Central and Employee Profile fields > Save;
4. Observe that the Employee Profile (EP) field is not updated immediately.

Expected behavior.

The HRIS Sync process is executed asynchronously following updates made via Employee Central Quick Actions. Consequently, there may be a short delay before changes are fully reflected in the system. For example, if you update your name or job title through Quick Actions, it may take a few minutes for those updates to appear in your People Profile.

FAQ - Additional Information

Q) Where can I get additional information on this?

A) Guide: Using Employee Central Quick Actions | Section: HRIS Sync Handling.

• Triggering HRIS Sync | SAP Help Portal;
• HRIS Sync Mappings | SAP Help Portal.

KBA , LOD-SF-EC-HRS , HRIS Sync , How To