Symptom
You need to configure a default Document Type for new Opportunities.
Environment
- SAP Sales Cloud Version 2
- SAP Sales and Service Cloud Version 2
Reproducing the Issue
- Open the Navigation Menu.
- Select Guided Selling view.
- Click on Create New Opportunity.
- Observe the Document Type field: it is empty or set to a non‑desired default.
Cause
The Document Type configuration does not include a built‑in default setting. Document Type must be assigned via Determination rules in Extensibility Administration.
Resolution
Create a determination rule in Extensibility Administration to assign the desired Document Type by default:
- Open the User Menu.
- Settings > All Settings.
- Open Extensibility Administration.
- Search and open the Opportunity service.
- Select Determinations tab.
- Create new Determination.
- Define the Condition (e.g., DocumentType Is Null equal True).
- Define the Assignment for DocumentType (e.g., {documentType} = ( '<Opportunity_Document_Type>' ).
Keywords
Opportunity, DocumentType, Document Type, Default, Guided Selling, Determinations, Extensibility Administration, Sales Cloud Version 2, CNS , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , How To