SAP Knowledge Base Article - Public

3599331 - Defaulting Opportunity Document Type via Determination Rule

Symptom

You need to configure a default Document Type for new Opportunities.

Environment

  • SAP Sales Cloud Version 2
  • SAP Sales and Service Cloud Version 2

Reproducing the Issue

  1. Open the Navigation Menu.
  2. Select Guided Selling view.
  3. Click on Create New Opportunity.
  4. Observe the Document Type field: it is empty or set to a non‑desired default.

Cause

The Document Type configuration does not include a built‑in default setting. Document Type must be assigned via Determination rules in Extensibility Administration.

Resolution

Create a determination rule in Extensibility Administration to assign the desired Document Type by default:

  1. Open the User Menu.
  2. Settings > All Settings.
  3. Open Extensibility Administration.
  4. Search and open the Opportunity service.
  5. Select Determinations tab.
  6. Create new Determination.
  7. Define the Condition (e.g., DocumentType Is Null equal True).
  8. Define the Assignment for DocumentType (e.g., {documentType} = ( '<Opportunity_Document_Type>' ).

Keywords

Opportunity, DocumentType, Document Type, Default, Guided Selling, Determinations, Extensibility Administration, Sales Cloud Version 2, CNS , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0