SAP Knowledge Base Article - Public

3599553 - Error when attempting to edit administrator information

Symptom

  • An error occurs when trying to edit a Admin information in the Learning Administration environment.
  • The error message displayed is similar to "Stack trace = java.lang.ArrayIndexOutOfBoundsException: Index 1 out of bounds for length 1 at com.successfactors.lms.notification.helper.senderdomain.DomainVerificationUtil.getDomainName(DomainVerificationUtil.java:169) at "

Environment

  • SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration.
  2. Go to Administrators, Search Admins then click modify.
  3. Error Appears

Cause

The issue is caused by the Email IDs configured incorrectly for the Admin.

The Email ID contains invalid format such as empty spaces and do not comply with the email patterns.

Resolution

  1. Temporarily disable the domain validation - this setting can be found in Learning Administration>Global application settings - Mail tab.
  2. Open the admin, and correct the Email address
  3. Enable the Domain Validation.
  4. Retest accessing the Admin

See Also

Keywords

SAP SuccessFactors Learning, admin information, error, edit, domain validation, email address, empty spaces. , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions