3599575 - Copy Action is not working for Ticket Type

When a user is performing the copy action for a ticket object the ticket type is getting changed to some other value for the copied ticket.

SAP Cloud for Customer

1. Go to Service Work Center.
2. Go to Tickets View and Open any Ticket.
3. Click on Actions and Copy option.

Result :- You will get to see the ticket type of copied ticket is changed automatically to some other value (Not matching with the existing main ticket).

Generally, in SAP Cloud for Customer (C4C), ticket types for copied tickets are the same as their parent tickets.  If a user has maintained any code list restriction for ticket type and the default value is also maintained for it, then this value will be populated automatically for the copied ticket while performing copy action.

This is an expected system behaviour.

3093169 - Service and Support Team Not Copied Over from Preceding Ticket

Copy Ticket, Ticket type change, Copy action, Ticket type changed for copied ticket , KBA , LOD-CRM-SRP , Service Request Processing , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions