Symptom
- An error occurs when trying to reschedule an already booked interview for multiple candidates in Interview Scheduling.
- The error message displayed is " RemoteException occured while Reschedule Interview".
- This issue arises when replacing the old slots with new ones.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Recruiting>Interview Scheduling.
- Search for the desired Job requisition.
- Click on 'interview not started' (this must have at least 2 candidates).
- Fill in the details.
- Add interviewer and find availability to select 2 slots for interview and Submit.
- Candidates confirm the time using the candidate portal and the interview status is booked.
- The recruiter tries to reschedule the interview by adding a few more slots.
- Click 'Add' to add the new additional time slots OR 'Replace' to replace the old time slots.
- The error occurs.
Cause
This is a known issue.
Resolution
This fix for this issue is planned to be deployed on 2H 2025 release (2511).
For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.
Keywords
Reschedule Interview, Error, Interview Scheduling, Replace Slots, Add Slots, Unable to book appointment, exception, remote, two, candidates, RCM-148632, KI2511 , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Known Error
Product
SAP SuccessFactors Recruiting all versions