SAP Knowledge Base Article - Public

3599657 - RemoteException Occurs While Rescheduling Interview Slots in Interview Scheduling - Recruiting Management

Symptom

  • An error occurs when trying to reschedule an already booked interview for multiple candidates in Interview Scheduling.
  • The error message displayed is " RemoteException occured while Reschedule Interview".
  • This issue arises when replacing the old slots with new ones.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting>Interview Scheduling.
  2. Search for the desired Job requisition.
  3. Click on 'interview not started' (this must have at least 2 candidates).
  4. Fill in the details.
  5. Add interviewer and find availability to select 2 slots for interview and Submit.
  6. Candidates confirm the time using the candidate portal and the interview status is booked.
  7. The recruiter tries to reschedule the interview by adding a few more slots.
  8. Click 'Add' to add the new additional time slots OR 'Replace' to replace the old time slots.
  9. The error occurs.

Cause

This is a known issue.

Resolution

This fix for this issue is planned to be deployed on 2H 2025 release (2511).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Keywords

Reschedule Interview, Error, Interview Scheduling, Replace Slots, Add Slots, Unable to book appointment, exception, remote, two, candidates, RCM-148632, KI2511 , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Known Error

Product

SAP SuccessFactors Recruiting all versions