3599770 - Crystal Reports does not Start anymore or failed to install on the latest update of MS Windows 11

• Error: 'The Product key is not valid: INS00140'  when installing Crystal Reports, after the latest update of MS Windows 11
• Can successfully install Crystal Reports on other computers.
• Crystal Reports fails to start. When clicking on the icon, nothing happens.

• SAP Crystal Reports 2016
• SAP Crystal Reports 2020
• SAP Crystal Reports 2025
     
• MS Windows 11, version 24H2

1. In MS Windows 11, install the latest Microsoft update 5055523 
2. Start the Crystal Reports and it does not (no errors)

or

1. Run a new installation.
2. After entering a valid keycode, it fails with the error: "The Product key is not valid: INS00140" 

• For Crystal Reports 2016, 2020:
  • The error is caused by the Microsoft Windows 11 update 5055523, that change the vcredist runtime 2015
        
• For Crystal Reports 2025:
  • Crystal Reports 2025 uses a different version of the Visual C++ Library, and it is therefore not an issue with this version. If you are receiving the error, see the SAP Knowledge Base Article 1686448

• To be able to install Crystal Reports 2016, 2020 on the latest update of MS Windows 11, install the latest update of Microsoft Visual C++ 2015 - 2022:
       
  
  1. Install the latest vc++ 2015 ~ 2022 from the Microsoft website:
       
     https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022
     
     (both x86 and x64), this will automatically remove vc++2015 old versions.
     
     
  2. Restart the computer.

https://support.microsoft.com/en-us/topic/april-8-2025-kb5055523-os-build-26100-3775-277a9d11-6ebf-410c-99f7-8c61957461eb

Invalid keycode, CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025