SAP Knowledge Base Article - Public

3599835 - Approval E-Mail do not contain PDF attachment anymore

Symptom

 Approval E-Mail don't have PDF attachment, and also no Encryption Links.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Submit a Sales Quote
  2. Check the E-Mail
  3. No PDF Attachment nor Encryption Links

Cause

Missing configuration after system upgrade (or other causes)

Resolution

  1. Go to Business Configuration
  2. Navigate to 'Overview'
  3. Search for 'Load Certificates and Activate Signing and Encryption for E-Mails', and open
  4. Navigate to 'Activate S/MIME'
  5. Enable 'Encrypt Outgoing E-Mails', and Save
  6. Also, make sure the sender e-mail has valid certificate

Keywords

/DOC/EMAIL_ENC_SIG_ACT_001, VSTRSTCABEMA, PDF, Attachment, Certificate, Encryption , KBA , AP-RC-OUT , Output Management , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP C4C CORE 2508 ; SAP Cloud for Customer core applications 1.0 ; SAP Cloud for Customer core applications 1.5 ; SAP Cloud for Customer core applications 1305 ; SAP Cloud for Customer core applications 1308 ; SAP Cloud for Customer core applications 1311 ; SAP Cloud for Customer core applications 1402 ; SAP Cloud for Customer core applications 1405 ; SAP Cloud for Customer core applications 1408 ; SAP Cloud for Customer core applications 1411 ; SAP Cloud for Customer core applications 1502 ; SAP Cloud for Customer core applications 1505 ; SAP Cloud for Customer core applications 1508 ; SAP Cloud for Customer core applications 1511 ; SAP Cloud for Customer core applications 1602 ; SAP Cloud for Customer core applications 1605 ; SAP Cloud for Customer core applications 1608 ; SAP Cloud for Customer core applications 1611 ; SAP Cloud for Customer core applications 1702 ; SAP Cloud for Customer core applications 1705 ; SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Cloud for Customer core applications 1802 ; SAP Cloud for Customer core applications 1805 ; SAP Cloud for Customer core applications 1808 ; SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2011 ; SAP Cloud for Customer core applications 2102 ; SAP Cloud for Customer core applications 2105 ; SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications 2202 ; SAP Cloud for Customer core applications 2205 ; SAP Cloud for Customer core applications 2208 ; SAP Cloud for Customer core applications 2211 ; SAP Cloud for Customer core applications 2302 ; SAP Cloud for Customer core applications 2305 ; SAP Cloud for Customer core applications 2308 ; SAP Cloud for Customer core applications 2311 ; SAP Cloud for Customer core applications 2402 ; SAP Cloud for Customer core applications 2405 ; SAP Cloud for Customer core applications 2408 ; SAP Cloud for Customer core applications 2411 ; SAP Cloud for Customer core applications 2502 ; SAP Cloud for Customer core applications 2505 ; SAP Cloud for Customer, core applications 2.0