Symptom
Approval E-Mail don't have PDF attachment, and also no Encryption Links.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Submit a Sales Quote
- Check the E-Mail
- No PDF Attachment nor Encryption Links
Cause
Missing configuration after system upgrade (or other causes)
Resolution
- Go to Business Configuration
- Navigate to 'Overview'
- Search for 'Load Certificates and Activate Signing and Encryption for E-Mails', and open
- Navigate to 'Activate S/MIME'
- Enable 'Encrypt Outgoing E-Mails', and Save
- Also, make sure the sender e-mail has valid certificate
Keywords
/DOC/EMAIL_ENC_SIG_ACT_001, VSTRSTCABEMA, PDF, Attachment, Certificate, Encryption , KBA , AP-RC-OUT , Output Management , LOD-LE-CQP , Customer Quote Processing , Problem
Product
SAP C4C CORE 2508 ; SAP Cloud for Customer core applications 1.0 ; SAP Cloud for Customer core applications 1.5 ; SAP Cloud for Customer core applications 1305 ; SAP Cloud for Customer core applications 1308 ; SAP Cloud for Customer core applications 1311 ; SAP Cloud for Customer core applications 1402 ; SAP Cloud for Customer core applications 1405 ; SAP Cloud for Customer core applications 1408 ; SAP Cloud for Customer core applications 1411 ; SAP Cloud for Customer core applications 1502 ; SAP Cloud for Customer core applications 1505 ; SAP Cloud for Customer core applications 1508 ; SAP Cloud for Customer core applications 1511 ; SAP Cloud for Customer core applications 1602 ; SAP Cloud for Customer core applications 1605 ; SAP Cloud for Customer core applications 1608 ; SAP Cloud for Customer core applications 1611 ; SAP Cloud for Customer core applications 1702 ; SAP Cloud for Customer core applications 1705 ; SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Cloud for Customer core applications 1802 ; SAP Cloud for Customer core applications 1805 ; SAP Cloud for Customer core applications 1808 ; SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2011 ; SAP Cloud for Customer core applications 2102 ; SAP Cloud for Customer core applications 2105 ; SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications 2202 ; SAP Cloud for Customer core applications 2205 ; SAP Cloud for Customer core applications 2208 ; SAP Cloud for Customer core applications 2211 ; SAP Cloud for Customer core applications 2302 ; SAP Cloud for Customer core applications 2305 ; SAP Cloud for Customer core applications 2308 ; SAP Cloud for Customer core applications 2311 ; SAP Cloud for Customer core applications 2402 ; SAP Cloud for Customer core applications 2405 ; SAP Cloud for Customer core applications 2408 ; SAP Cloud for Customer core applications 2411 ; SAP Cloud for Customer core applications 2502 ; SAP Cloud for Customer core applications 2505 ; SAP Cloud for Customer, core applications 2.0