SAP Knowledge Base Article - Preview

3599886 - SUM: Error in phase PREP_PRE_CHECK/INITPUT_PRE - File '<network mount>' does not exist: Access is denied.

Symptom

You run SUM (Software Update Manager) and it stops at PREP_PRE_CHECK/INITPUT_PRE phase:

  • 1EETQ399 Last error code set is: File '\\<server>\sapmnt\trans\tmp' does not exist: Access is denied.
    1EETQ399X
    1EETQ399X'\\<server>\sapmnt\trans\tmp' is not a directory.
    1EETQ399XRead access to directory \\<server>\sapmnt\trans\tmp denied.
    1EETQ399XWrite access to directory \\<server>\sapmnt\trans\tmp denied.
    1EETQ399XErrors found while checking transport directory '\\<server>\sapmnt\trans' obtained from system profiles
    1EETQ204 Upgrade phase "INITPUT_PRE" aborted with severe errors ("<timestamp>")


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Environment

Windows environment

Keywords

KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-OP-NT , Windows , Problem

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