Symptom
Using the [[DOC_TITLE]] token in routing notification, as per this KBA: 2957310 , in the page: Company System and Logo Settings, if this the option is enabled : " All documents will display their form template name at the time the document was created. This option does not support translations of the document name." , so this is expected to give the token format in routing notification in - Requisition for <Internal Title> (Job Req ID), <Location> and <Hiring Manager>
However it is fetched as <Template Name> for <Internal Title>.format.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
In the email Notification template settings, the Document routing notification are enabled for job requisitions>> the email notification template is Using the [[DOC_TITLE]] token in routing notification
When first option is selected under “Company system and logo settings">> Enable " All documents will display their form template name at the time the document was created. This option does not support translations of the document name."
Now, Create a job requisition >>The approval Routing notification is received>> Expect the [[DOC_TITLE]] token in routing notification as in Format: Requisition for <Internal Title> (Job Req ID), <Location> and <Hiring Manager>
However it is fetched as <Template Name> for <Internal Title>.format.
Resolution
This is a known issue, currently being investigated by our Engineering team.
Click on star to bookmark this article in order to receive updates about this issue.
For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.
See Also
Keywords
format, [[DOC_TITLE]], token, routing notification, 2957310, Company System and Logo Settings, "All documents will display their form template name at the time the document was created. This option does not support translations of the document name" , job requisition approval , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Bug Filed
Product
Attachments
Pasted image.png |