SAP Knowledge Base Article - Public

3600196 - Error when applying to job in the New Candidate Experience. - Recruiting Management

Symptom

Error when applying to job in the New Candidate Experience

errorMessage=Internal error
name=Error
code=InternalError

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to External Career Site with New Candidate experience enabled>>Login as Candidate
  2. Apply for a job>> error message appears (appears commonly at the final review step)

Resolution

This is a known issue, currently being investigated by our Engineering team. 

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Keywords

InternalError, CX, new, candidate, experience, error, CX2505, Apply, applications, errorMessage, NullPointerException , KBA , LOD-SF-RCM-CAN-CX , Candidate eXperience redesigned , Bug Filed

Product

SAP SuccessFactors Recruiting 2505