SAP Knowledge Base Article - Public

3600443 - Not able to use SAC

Symptom

Embedded SAC is not accessible for the users and shows pop up message invalid token request.

*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.*

Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

SAP Analytics Cloud, embedded edition 

Reproducing the Issue

  1. Settings>All Settings
  2. Analytics
  3. Design Stories
  4. Open any story getting the attached error

Cause

The SAC IDP metadata certificate has expired. The stories are no longer accessible since the certificate uploaded to IDP is invalid now.

Resolution

You need to re-upload the SAC IDP certificates to access the embedded SAC again following the below steps:

  1. Analytics
  2. SSO for SAP Analytics Cloud
  3. Download Metadata

Upload the downloaded files to your IDP system and embedded SAC should be accessible now.

Please make sure that the old certificate is removed from the IDP system when uploading the latest certificate.

Keywords

Invalid token, certificate expired, access stories
, KBA , CEC-CRM-ANA , Analytics for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0