3600512 - Email Text in Purchase Order Reminder Letter Output is Same for Acknowledgement and Delivery

The same e-mail template is used for both Delivery and Acknowledgment when deploying the Purchase Order reminder letters output.

SAP Business ByDesign

1. Go to the Purchase Requests and Orders work center.
2. Go to the Purchase Order Reminder Letter Proposals view.
3. Filter for All Proposals.
4. Search for ABC whose Proposal Type is Acknowledgement and open it (ABC represents the Proposal ID).
5. Navigate to the Output History tab.
6. Navigate to the E-Mail Text sub tab.
7. Search for DEF whose Proposal Type is Delivery and open it (DEF represents the Proposal ID).
8. Navigate to the Output History tab.
9. Navigate to the E-Mail Text sub tab.
10. See the text in Step 6 and 9 is the same.

This is the designed system behavior. The e-mail template is followed by the chose the form template when outputting. For Purchase Order Reminder Letter Proposals, no matter what the Proposal Type is, template Purchase Order Reminder Letter is used.

To separate versions of the e-mail template for Delivery and Acknowledgment, it is necessary to separate the form template for Delivery and Acknowledgment and then maintain the e-mail template for both form templates respectively.

To create a new separated template, the following method can be referred.

1. Go to the Application and User Management work center.
2. Go to the Form Template Maintenance view.
3. Search for Purchase Order Reminder Letter.
4. Choose the any template.
5. Click Copy -> As New Template.
6. A new template will be created and then it is possible to customize the template and create e-mail template.

Then, after the proposal is created, open You can Also to changed the used form template in output setting before sending out, which will switch the e-mail template. 

Purchase Order Reminder Letters, Email Template, Delivery, Acknowledgment, Separate, Form Template Maintenance. , KBA , AP-RC-OUT , Output Management , SRD-SRM-PRO , Purchase Requests and Orders , Problem