SAP Knowledge Base Article - Preview

3600524 - Error: "Cannot invoke "java.util.List.iterator()" because "menuItemsList" is null" when external users try to login to SAP SuccessFactors Learning

Symptom

  • External users are unable to log in to the SAP SuccessFactors Learning platform.
  • After passing the authentication process, including the 2FA passcode, users are redirected to an error page

    Error: "Error message = Cannot invoke "java.util.List.iterator()" because "menuItemsList" is null"


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

SAP SuccessFactors Learning, External User, Login Issue, Authentication, 2FA, Error Message, Assertion Failed, DOM, Trusted Sites, KBA 2475421, java.util.List.iterator(), menuItemsList , KBA , LOD-SF-LMS-EXT , Sites and External Users , How To

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