SAP Knowledge Base Article - Public

3600588 - Can't access SAP BusinessObjects Live Data Connect via HTTPs port

Symptom

  • Can't access LDC via HTTPs port: https://<LDC service hostname:HttpsPort>/sap/boc/ina/GetServerInfo
  • Accessing LDC via HTTP port: http://<LDC service hostname:HttpPort>/sap/boc/ina/GetServerInfo is working fine
  • Browser page shows error: "Hmmm... can't reach this page"
  • LDC log shows warning: "org.eclipse.jetty.util.component.AbstractLifeCycle.setFailed FAILED SslConnectionFactory@19648c40{SSL->HTTP/1.1}: java.security.UnrecoverableKeyException: Cannot recover key"

Environment

  • SAP Analytics Cloud (Enterprise)
  • SAP BusinessObjects Live Data Connect (LDC)

Reproducing the Issue

  1. Configure LDC with HTTPs protocol.
  2. Access LDC via HTTPs port: https://<LDC service hostname:HttpsPort>/sap/boc/ina/GetServerInfo
  3. The browser page shows "Hmmm... can't reach this page".

Cause

The keystore password contains some special character like !

Resolution

Change the keystore password and avoid to use special character

Keywords

SSL, keystore , KBA , LOD-ANA-LDC-UNV , SAC Live Data Connection Universe , Problem

Product

SAP Analytics Cloud all versions