3600742 - Video Data Story slides will get blank in SAP Analytics Cloud (SAC)

• Video Data Story slides will get blank in SAP Analytics Cloud (SAC).
• After certain time, the Video Data Story does not load the video pages/slides in SAC.

1. Login to SAC.
2. Create a story and insert charts.
3. Create a Video Data Story based on the charts.
4. After a while e.g. 1 week, open the Video Data Story file.
5. In View mode the video is not switching the slides. All tiles with widgets (except Title and Last default page) are empty.
6. Go to Edit mode => The video slides will be blank.
7. Select Play - Preview => the video is not switching, all tiles with widgets (except Title and Last default page) are empty.
8. Select Open in View Mode => all slides starting to load.

• The issue is caused by a defect in the product.
• Video Data Stories using live connection data models experienced the logon session problem at view time. After viewing for an extended period, the logon session would expire, resulting in a failure to retrieve data from the data source. This manifested as apparent missing slides in the presentation.

• The issue is fixed in a future** version of SAP Analytics Cloud.
• Please refer to maintenance document.

** in version 2025.08.6 for customers on a bi-weekly (fast track) release cycle.
** in Q2 for customers on a Quarterly release cycle (QRC).

This Knowledge Base Article, SAP‘s strategy, and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
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• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
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