SAP Knowledge Base Article - Preview

3600821 - CTI Pane Does Not Automatically Expand When Receiving an Inbound Phone Call or Chat

Symptom

  • The CTI iframe does not automatically expand or make the widget visible when an inbound phone call or chat notification is received.
  • The agent must manually open the interface to accept the inbound session.
  • The expected behavior is for the right-side pane to automatically adjust and display the CTI widget when an inbound notification occurs.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Product

SAP Service Cloud Version 2 all versions

Keywords

CTI, inbound call, iframe, widget, notification, SAP Service Cloud V2, SAP Sales Cloud V2, pane auto-expand, inbound chat, session acceptance , KBA , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , Problem

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