SAP Knowledge Base Article - Preview

3600886 - Error while connecting to Emarsys in SAP Customer Data Cloud

Symptom

  • An error occurs while establishing a connection to Emarsys from SAP Customer Data Cloud (CDC). The error message states that the consent does not exist.
  • Despite the email consent being mapped to the Consent statement for Emarsys Email opt-in as per the document under consent mapping, the error still persists.
  • The error message prompts to create a custom field in Emarsys.


Read more...

Environment

  • SAP Customer Data Cloud
  • SAP Emarsys
  • Privacy & Safety (Consent, RBA - Risk-Based Authentication)

Product

SAP Customer Data Cloud all versions

Keywords

SAP Customer Data Cloud, Gigya, Emarsys, error, connection, consent, ZMKT_B2C_EMAIL, Consent Statement, active, Published version, isMandatory parameter, Screensets. , KBA , CEC-PRO-PNS , Privacy & Safety (Consent, RBA - Risk-Based Authentication) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.