3600923 - Error "No existing enrollment record was found for this benefit." even if there is an active enrollment for this benefit for this employee. - Employee Central

Even with the Automation to terminate benefits correctly configured according the implementation Guide, and the event being successfully ran and completed, existing enrollment is not being terminated with the message: "No existing enrollment record was found for this benefit. Please try again."

SAP SuccessFactors Employee Central

"No existing enrollment record was found for this benefit."; BENEFITS_INVALID_PREVIOUS_ENROLLMENT_ID; No enrollments found for the user with the specified previousEnrollmentId , Termination event; existing enrollment not terminated with automation; "Result of Benefit Processing" , KBA , LOD-SF-EC-GBF , Global Benefits , Problem