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SAP Knowledge Base Article - PreviewSymptom
The SAP Commerce Cloud production environment is currently experiencing a critical issue. All APIs are completely down, and the system is returning a 500 Internal Server Error due to an inability to connect to the database. The error message observed is: “CC Production is throwing 500 internal error. Showing unable to connect DB.”
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Environment
SAP Commerce Cloud
Product
SAP Commerce Cloud all versions
Keywords
500, internal, error, database, connection, API, down, duplicate, key, row, oauthaccesstoken, UnexpectedRollbackException, access, token, cloud, ccv2, hybris , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem
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