3600944 - Error "Unit ZT is not created in language EN" during Customer Returns in SAP S/4HANA Cloud Public Edition

• In the "Manage Customer Returns - V2" app, an error occurs when clicking "Release Selected Items" after selecting the items and clicking "Determine Refund". The error message displayed is "Unit ZT is not created in language EN".
• This error prevents the completion of the customer returns process.

SAP S/4HANA Cloud Public Edition

1. Navigate to the "Manage Customer Returns - V2" app.
2. Select the items for which a refund needs to be confirmed.
3. Click on "Determine Refund".
4. Attempt to click on "Release Selected Items".

The issue occurs due to the absence of a language-dependent key for the internal unit of measure ZT in the English language.

1. Log into the system using the Chinese language.
2. Navigate to the "Manage Customer Returns - V2" app.
3. Select the items for which a refund needs to be confirmed.
4. Click on "Determine Refund".
5. Click on "Release Selected Items".
6. If the issue persists, involve the BC-SRV-ASF-UOM component for further investigation.

Customer Returns, SAP S/4HANA Cloud Public Edition, Unit ZT, Language EN, Error, Release Selected Items, Determine Refund, BC-SRV-ASF-UOM. , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem