SAP Knowledge Base Article - Public

3600949 - Redemption tiles not visible for user

Symptom

When users try to redeem the reward, there are no any redemption tile present.

Environment

SAP SuccessFactors Rewards & Recognition

Reproducing the Issue

  1. Login to the instance.
  2. Navigate to Rewards and Recognition.
  3. Click on Redeem Rewards.
  4. There are no redemption options visible even though they are configured in the system.

Cause

Regarding the visibility of tile to the users, there is a missing configuration in Redemption Wallet under Rewards and Recognition >> Manage Redemption Settings >> Redemption Wallets 

Resolution

In Redemption Wallet, the required redemption tiles are not selected in Redemption Options and hence they are not visible to the user even after having proper permissions. Once we add the tiles into desired redemption wallet, we are able to view the redemption tile for the users.

See Also

Implementing and Managing Reward and Recognition: About Reward and Recognition | SAP Help Portal

Keywords

SAP SuccessFactors, Rewards and Recognition, Spot Awards, Redemption, KBA, LOD-SF-RNR, SuccessFactors, Redeem Rewards, Redemption Tile , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , How To

Product

SAP SuccessFactors HCM Core 2411

Attachments

Redemption Tile Missing.png
Redemption Tile Missing.png