SAP Knowledge Base Article - Public

3601005 - Visit Created In Outlook Add-in Is Not Showing In C4C Calendar

Symptom

Visit created by customer via outlook add-in is not showing in C4C Calendar. 

Environment

  • SAP Cloud for Customer
  • Client Side Integration for Outlook

Reproducing the Issue

  1. User created a visit in outlook add-in. 
  2. Checks calendar in C4C and notices that it is not there.

Resolution

While creating a visit instead of appointment, there is a problem, this is caused because visit is not supported.

After creating an appointment, it is getting replicated to C4C.

Keywords

Add-in; outlook; creating; visit; appointment; calendar. , KBA , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer core applications all versions