SAP Knowledge Base Article - Public

3601332 - Auto-population issue in Compliance Tasks for UK, AUS in SAP SuccessFactors Onboarding

Symptom

  • Certain fields such as First Name and Last Name are not auto-populating in Compliance Tasks for UK, AUS in SAP SuccessFactors Onboarding.
  • These fields are read-only and mandatory in the UK Starter Checklist and AUS TFN compliance tasks for onboardee.
  • The fields are blank, preventing the onboardee from completing this step.

Environment

SAP SF ONBOARDING

Reproducing the Issue

  1. Login into SF instance as onboardee.
  2. Click on "Complete your Tax Forms" card in HomePage.
  3. Observe that "Last Name", "First Name" fields are blank.

Cause

The issue is due to a configuration issue. Specifically, there was an RBP (Role-Based Permissions) issue affecting the external user.

Resolution

  1. Enable Employment Details MSS under Employee Data for the external user role.
  2. Retest the behavior. The first name and last name should now be visible to the external user.

See Also

Refer to the following links for additional information:

  • [SAP Note 3329207](https://me.sap.com/notes/3329207)
  • [SAP Note 3299710](https://me.sap.com/notes/3299710)
  • [SAP Note 3045770](https://me.sap.com/notes/3045770)

Keywords

SAP SuccessFactors, Onboarding, Compliance Tasks, UK, AUS, auto-populating, fields, First Name, Last Name, Date, Email, blank fields, RBP, Role-Based Permissions, Employment Details MSS. Onboarding , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , How To

Product

SAP SuccessFactors Onboarding 2211