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SAP Knowledge Base Article - PreviewSymptom
When you try to add an Item to a Ticket, error appears: "Quantity unit ABC cannot be converted to contract target unit XYZ".
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
UoM mismatch, UoM incompatibility, UoM mapping, UoM conversion failure, alternate UoM, master data configuration, conversion settings, data harmonization, agreement reference resolution, entitlement linkage, agreement line linkage, case action blocked, C4C, measurement conversion mapping , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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