Symptom
- After 1H 2025 Release, it was observed that documents are not regenerated for candidate after a correction was requested in the Final Review step.
- The candidate completed the Personal Data Collection step, Additional Data Collection step, and Complete E-Signature step. However, after requesting a correction in the Final Review step, the signature step remained locked for the candidate.
- The Final Review step was recreated in the Onboarding dashboard, but the signature step appeared locked from the candidate's view.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate Onboarding
- Have the candidate complete the PDC step, ADC step, and signature step.
- Request a correction in the Final Review step.
- Observe that the Complete E-Signature step remains locked for the candidate and the Final Review step is recreated in the Onboarding Dashboard.
Cause
The issue appears to be related to a cache problem.
Resolution
- Navigate to Process Variant Manager.
- Open each custom process variant.
- Click save & validate.
- Click activate.
- Navigate to Update Process Flows for Onboarding and Offboarding.
- Click Update.
- Perform OData Refresh in UI (OData API Metadata Refresh And Export > Refresh Cache).
- Log in & out.
- Test with a new candidate.
Keywords
ONB 2.0, Documents, Regeneration, Final Review, Correction, PDC, ADC, e-Signature, DocuSign, Locked, Onboarding dashboard, Cache, Personal Data Collection, Additional Data Collection, Complete E-Signature, OBX, Onboarding, SuccessFactors , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
Product
SAP SuccessFactors Onboarding all versions