SAP Knowledge Base Article - Public

3601933 - Is it possible to delete Users Survey Responses in reports for a completed Survey

Symptom

  • User has completed a Survey and provided their responses.
  • These Responses are now appearing in the Learning Reports
  • Admin would now like to delete these survey responses from the reports. 

Environment

  • SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to People > Users > Survey in SAP SuccessFactors Learning.
  2. Delete a user's survey.
  3. Run the "Survey By Individual Response" report.
  4. Observe that the deleted survey responses are still visible in the report.

Cause

The system does not allow the removal of survey response data for a completed survey through the User Interface (UI).

Resolution

  1. It is not possible to remove the survey data from the system through the UI.
  2. To remove or anonymize the survey responses for a specific user, assistance from the Professional Services team is required.
  3. For further information on how to reach the Professional Services team, refer to the following link: [https://me.sap.com/notes/2149831](https://me.sap.com/notes/2149831)
  4. You may also wish to raise a Enhancement Request. https://me.sap.com/notes/2090228

See Also

Knowledge Article [KB0743737](https://me.sap.com/notes/2149831)

https://me.sap.com/notes/2090228

Keywords

SAP SuccessFactors Learning, Survey, User, Delete, Report, Survey By Individual Response, Visible, Professional Services. , KBA , LOD-SF-LMS-EVA , Surveys , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions