SAP Knowledge Base Article - Public

3601937 - Error Adding Items to Bookmarks in SAP SuccessFactors Learning Post 1H 2025 Release

Symptom

  • After the 1H 2025 release, an issue arises when attempting to add an item to the bookmarks in SAP SuccessFactors Learning.
  • The system indicates that the item has been added, but it does not appear in the bookmarks.
  • An error message is displayed on a pop up: "Something went wrong. Please try again or contact your system administrator".
  • Issue occurs in both the New Learning Experience and when the Learning Experience is disabled

Environment

SAP SuccessFactors Learning 2505

Reproducing the Issue

  1. Login to SAP SuccessFactors Learning.
  2. Search for an item on the library.
  3. Click on the bookmark icon for the selected item.
  4. The message "Added to Bookmarks" is displayed.
  5. The error message is displayed on a pop up.
  6. Navigate to the Learning home page.
  7. Notice that the item was not added to the bookmarks.

Cause

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates.

See Also

Keywords

SAP SuccessFactors Learning, 1H 2025 Release, bookmarks, error message, item not added, troubleshooting, KI2505 , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Problem

Product

SAP SuccessFactors Learning all versions