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SAP Knowledge Base Article - PublicSymptom
You would like to automate ticket depersonalization by using OData.
Environment
SAP Cloud for Customer
Cause
This feature is currently not available.
Resolution
The standard way of depersonalizing tickets is via the UI button in batches.
You can consider a PDI script with a Mass Data Run automation for Depersonalizing Tickets (Mass Data Run Quick Guide: https://help.sap.com/docs/SAP_CLOUD_APPLICATIONS_STUDIO/cbcebe3cfb1647a8b0322c18dbb0b481/75447e7573e210149ffa8a5858d08c8c.html )
Please note that customers and partners are responsible for their developments (e.g. coding, reporting, UI extensions etc.) and from SAP side, we would not be able to offer consulting services on such developments. If required, please discuss this further with your implementation partner.
See Also
KBA 2853423 - How To Enable The Mass Action For Depersonalization Of Tickets
Keywords
depersonalize, depersonalise, depersonalization, mass action, automatic, odata, api, tickets, service, ticket purging , KBA , LOD-CRM-SRP , Service Request Processing , Product Enhancement
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