Symptom
Outlook add-in does Not work properly on IOS environment upon disabling "Optional Connected Experiences".
Environment
SAP Cloud For Customer, Outlook Integration
Resolution
If "Connected Experiences" is disabled, some Outlook functionalities, including add-ins, may not function properly, as they depend on Microsoft's cloud services for authentication, data processing, and interaction with external applications.
An add-in relying on these features will be inaccessible on iOS if the corresponding functionality is disabled.
The changes affecting this behavior could be linked to Microsoft enforcing NAA (Non-Interactive Authentication) instead of Legacy Exchange tokens.
Keywords
Outook add-in Mobile deviced, IOS, Idevices, Optional Connected Experiences , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem