SAP Knowledge Base Article - Preview

3602042 - Search Help Popup for Component/Category Unresponsive on Second Call in Resolve and Dispatch Incidents App - ITSM

Symptom

In the resolve and dispatch incidents app in Fiori after opening the search value help for the field "Category" or "Component" once, closing it, and trying to open it again, the popup does not appear as expected and the following error is visible in the browser console:

Error: adding element with duplicate id 'categoryPopover--searchField'


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Environment

SAP Solution Manager 7.2 SP17-19

Product

SAP Solution Manager 7.2

Keywords

itsm, solution manager, solman, resolve and dispatch, fiori, incident, category, component, popup, unresponsive, search value help, dropdown,  , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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