SAP Knowledge Base Article - Public

3602072 - Document Type is blank in E-verify Case Details - Onboarding

Symptom

  • The Document Info section in the E-Verify Case Details is blank.
  • The issue is specifically observed when a state Drivers License and SSN card were used as their document (List B & List C).

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to the Onboarding dashboard.
  2. Click on E-Verify Case Details 
  3. Observe that the document type is null.

Cause

System design.

Resolution

UI is currently displaying only List A documents. This should not impact the functionality, only the UI does not display all the information.

Please submit an enhancement idea to the Customer Influence for consideration, if this is an important feature/function you would like to see made in Onboarding in a future release. For how to raise an enhancement idea, refer to the KBA 11 - Would you like to shape & influence future releases of SAP Products?

Keywords

SAP SuccessFactors, Onboarding, Document Info, Null, E-Verify Case Details, Document Type, List B, List C, List A, Drivers License, SSN, OBX, E-Verify , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding all versions