SAP Knowledge Base Article - Public

3602083 - The Time Shown on the C4C Change History Follows Which Time Zone?

Symptom

When using Adaptation Mode and changing to the "Changes" tab, the changes are saved following a specific time zone, which sometimes is different from the local time zone.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Click on the User menu in the upper right.
  2. Click on "Start Adaptation".
  3. When Adaptation mode is opened, select the "Changes" tab.
  4. Observe that changes made via Adaptation are saved together with the time they are made.

Cause

UTC is the timezone used in the C4C backend, so the changes made in the UI follow this timezone.

Resolution

The UTC (Universal Time Coordinated) Timezone is used.

See Also

Adaptation Mode information.

Keywords

hour; hours; time; zone; change; CT; change transaction; , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem

Product

SAP Cloud for Customer core applications 2502